Returns and Refunds Policy
We strive for customer satisfaction and would love for you to be happy with your order. As standard practice within the vape industry, returns are accepted only on unused merchandise. Depending on the brand purchase, the manufacturer may require a restocking fee. The restocking fee includes the shipping charge and packing material.
The reason returns are for unused merchandise only is due to most of our items containing a mouthpiece that becomes a health violation to resell, therefore it can only be disposed of. Also, It is against the law to ship any merchandise with such residue or scent.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 14 days from the delivery date. A new product may be exchanged for another product or returned for a refund. Depending on the product and condition, you may be subject to a restocking fee.
To be eligible for a return, please make sure that:
- The product has been delivered within the last 14 days
- The product is in its original packaging
Products that do not meet these criteria will not be considered for return.
Send pictures of any broken items to us:
By email: support@buypipesonline.net
Send the product with its original packing, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
“By email: support@buypipesonline.net”
Shipping Policy
Shipping Policy. All orders to addresses within the United States qualify for Free Shipping. The shipping time does not include the processing time for your order which can take up 24 hours. Most orders are shipped within 24-48 business hours of purchase Monday – Saturday 10am-6pm.
We focus on packing and shipping every order within 24-48 hours.
The average time for an order to arrive in 7 to 21 business days, and depending on the shipping destination, it can be quicker. All orders come with free tracking and are free shipping.